CANCELLATION TAKES ONLY A FEW SECONDS, PLEASE FOLLOW THE LINKS BELOW:
These options are valid for both credit card memberships and checking account memberships (the two different options are right beneath one another). For immediate cancellation, please use the links on the page, don't fill out the form.
For additional login problems, please click here to e-mail technical support
PASSWORD PROBLEMS AND SOLUTIONS:
80% of the time, your browser is the one acting strangely. The fastest way to solve the problem is usually following the instructions below:
- Submit a blank login, and then your login.
Clear your login box when prompted. Simply erase the stored login and submit an empty one. Once the system prompts you again, submit the correct login.
If this does not solve the problem, please read below or write us.
You need a browser with 128 bit encryption in order to sign up. CCBill will not accept an older browser with a lower encryption. As a result, you'll get errors or "page not found" when you try to sign up. We suggest you upgrade your browser to the latest version. This will also ensure the security of your transactions. You can find the latest browsers HERE (CLICK HERE).
- Very important!!! Set your display to either 24 or 32 bits. At 16 bits or lower, the photos will look really bad! To change the display settings, go to the "Control Panel", choose "Display", click on "Settings" and set the video card to 24 or 32 bits.
- Internet Explorer users/AOL users - A new feature implemented in I.E. is an option that will re-size the photos to fit your screen. Our high resolution photos are sometimes in excess of 2,000 pixels, on the largest side. When I.E. re-sizes them, the result most of the time is an ugly photo, all fuzzy and pixelated. To disable this "clever" function, go to "Internet Options", "Advanced Toolbar", "Multimedia", and then uncheck the option 'Automatic Image Resizing'. This is yet another of Microsoft's ways to take control of your choices!
If you cannot view the Member's Area, you might have Java disabled. Enable it. If you still cannot view our pages, please email us at: support@met-art.com.
- Don't use proxy servers, anon. websites, or software to surf. They bring up outdated content (up to weeks" old pages!) and many times they create problems with usernames and passwords. To disable proxy servers, click on "Internet Options" (Control Panel)/"Connections"/"LAN Settings" and disable any checked feature there. After doing so, always restart the computer. If you're using Netscape, you might also have to check Netscape's "Options" to disable the proxies. We recently upgraded the Member's server, so these changes could have affected your surfing if such features are enabled.
- There's a major issue with Internet Explorer and it's "Automated Password" feature that may prevent you from entering the Member's Area. This mostly happens when you"ve tried to enter the site with random usernames and passwords before signing up, or when you've been on the site previously, but with another username and password. The same problem might also show up with the latest Netscape Navigator (Ver. 6 and up). To ensure you get rid of the problem, either switch to Netscape Navigator 4.7 (best choice), disable the "Automated Password" option (which is the cause of many problems) or, if you're using Internet Explorer 5.5 or later (which has a nasty new feature that logs you in anonymously instead of prompting you for a username and password), follow this procedure to solve the problem: go into the "Control Panel" in Win95 / Win98 - Select "Internet Options" - Select the "Security Tab" - Select "Internet" - Select "Custom Level". At the bottom of the "Options" list, there's a choice between various types of logons. Select: "Prompt For Username And Password". Switch to Netscape. That is much better, but be aware that Ver. 6 has the same stupid feature. Ver. 4.7 is still the best and fastest browser around.
- Disable anonymizing software or do not come from anonymizing URLs. Disable programs such as Norton Internet Security or ATGUARD privacy software. They will be considered hostile by the server's security, which is now very tight due to the massive hackers" attacks that the site receives daily.
- If you tried to hack the site by entering random usernames and passwords, your IP might be logged as abusive. In that case, try back in a while or disconnect and reconnect so that your IP changes... and next time DO NOT try to hack the site. We're not responsible for abusive behavior and most of the upscale websites have this kind of protection.
- Before attempting to login again, also restart the computer. Should you still have problems entering the site, please write us.
- If you signed up for a trial membership or a monthly recurring option, your membership will be re-billed, unless cancelled.
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